Sears Customer Service Reviews and Complaints

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Sears Customer Service Reviews

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  • Sears Unbelievably Incompetent Customer Service



    I ordered an electric impact wrench from Sears that didn't initially arrive. Their Customer Service suggested we order another one, which we did and paid for. Eventually they both arrived. I have literally spent hours on the phone with their Customer Service in the Philippines and visited my local Sears 3 times to try to return the brand new, unopened extra impact wrench. Their Customer Service gave me a Return Authorization Number that doesn't work. I even called Sears Corporate and they referred me to the Philippines Customer Service!!! I have more Craftsman tools than... More...
    (Home Improvement)
    peine002's Picture   peine002    0 Comments   Comments

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