Sears Customer Service Complaint

Sears Customer Service Complaint

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Sears Unbelievably Incompetent Customer Service - Sears electric impact wrench


I ordered an electric impact wrench from Sears that didn't initially arrive. Their Customer Service suggested we order another one, which we did and paid for. Eventually they both arrived. I have literally spent hours on the phone with their Customer Service in the Philippines and visited my local Sears 3 times to try to return the brand new, unopened extra impact wrench. Their Customer Service gave me a Return Authorization Number that doesn't work. I even called Sears Corporate and they referred me to the Philippines Customer Service!!! I have more Craftsman tools than anyone around. Never again. They have the worst Customer Service I have ever experienced. Think they will go out of business?


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